If it has been over three weeks since your kit order was placed, and you have already contacted the carrier but still haven’t received your kit, please submit a support form.

To ensure the most effective support, please include:

• A detailed written description of the issue, being as specific as possible.
• Your kit type.
• Your logistics provider (if unknown, please list as N/A).

Our Support Team will get back to you as soon as possible, typically within 48 hours if an investigation is required.